1. Purchasing through an external service
The INDEX IT! purchase buttons link to the external Lemon Squeezy checkout. The information on this page concerns the purchase of digital content and the rights applicable to that purchase.
When purchasing through Lemon Squeezy, the process must display the applicable information before payment and provide confirmation of the contract on a durable medium.
2. General right of withdrawal
Where the buyer is legally a consumer and Spanish or European distance-selling legislation applies, they generally have fourteen calendar days to withdraw without giving a reason.
For a contract to supply digital content not provided on a tangible medium, the period runs from the conclusion of the contract, unless an applicable rule provides more favourable protection.
3. Exception for downloadable digital content
Purchasing or downloading the software does not in itself automatically result in loss of the right of withdrawal. The statutory exception can only apply after performance has begun and if all of the following requirements are met:
- The consumer has given prior express consent for supply to begin during the withdrawal period.
- The consumer has acknowledged that, by allowing performance to begin under those conditions, they lose their right of withdrawal.
- The trader has sent the confirmation required by law on a durable medium.
If any requirement is not met, or supply has not yet begun, the exception does not apply and the right remains available during the statutory period.
4. How to give notice of withdrawal
Where a purchase has been made and the right remains available, it may be exercised by sending an unequivocal statement before the period expires to support@retromeetsnow.com or by post to the registered office of AQUA GIFT AND WEAR, S.L.: Calle Miguel de Unamuno, 3, planta 7, puerta G, 12003 Castellón de la Plana, España.
You may use the following sample wording, but this is not compulsory:
I hereby give notice that I withdraw from the contract for the INDEX IT! licence. Order: [number]. Purchase date: [date]. Name: [name]. Email address used for the purchase: [email]. Date of request: [date].
Only the information necessary to locate the transaction will be requested. Please retain proof of sending until the request is resolved.
5. Effects and reimbursement
If the withdrawal is valid, the amounts due will be reimbursed without undue delay and no later than fourteen calendar days after notice of withdrawal. The same payment method will be used unless expressly agreed otherwise, and always without any cost to the consumer.
Where the transaction was processed through Lemon Squeezy, the refund will be coordinated with the platform or entity identified in the purchase confirmation. Termination of the contract ends the licence to use the software, so use of the software must cease. Collection files stored locally are neither sent nor deleted by this website.
6. Failure to supply or lack of conformity
Withdrawal is distinct from rights arising from failure to supply or lack of conformity. If INDEX IT! is not delivered, cannot be activated or does not match the stated characteristics, the consumer may request the remedies provided by law, including bringing it into conformity and, where applicable, a price reduction or termination with reimbursement.
These issues may be reported to support@retromeetsnow.com, quoting the order number and the technical information needed to reproduce the issue, but never passwords or banking details.
7. Additional commercial refunds
This page does not offer a commercial money-back guarantee in addition to statutory rights. If a more favourable policy is offered, its conditions, scope and duration will be clearly displayed before purchase.
8. Contact
For enquiries about withdrawal, delivery, activation or refunds: support@retromeetsnow.com.